Case Studies
In the real world, promise is only as good as performance. Selling Up™ programs have helped companies
like
yours increase their sales productivity and revenue. Take a moment to review these examples.
Strategic Sales Plan
Challenge
A food ingredient manufacturer entered a significant growth phase without a formal sales methodology or
sales management structure. Senior sales executives lacked strategic training. Our client asked Selling Up™
to develop a strategic plan for the sales organization.
Solution
We worked with the senior executive to assess the current situation. We then helped him develop a strategic
sales plan for the organization, including a strategic objective calling for the sales executive to lead a better
alignment between marketing and sales. Leveraging existing team strengths, a company-specific, "framework
selling process" was installed. The senior executive formalized sales management activities and specified
reinforcement guidelines and timelines.
Results
- The new strategic approach provided the CEO with the confidence to expand the company's penetration
into new product and geographical markets
- Dependence on two major accounts was reduced, and sales increased 22% in the next fiscal year
Negotiating Agreements
Challenge
A software development company faced extended sales cycles due to delays in negotiating contractual terms
and conditions with customers. Our client asked Selling Up™ to upgrade the negotiation skills of the selling
team and implement tactics for shortening the sales cycle.
Solution
We assessed the team's capabilities and evaluated management's ability to provide continuous coaching
and reinforcement. To accommodate a large, geographically diverse sales team, we installed an eLearning
negotiation training program accessible to all sales reps and managers. We also trained the company's
trainers to provide
follow-on workshops providing sales reps and managers with advanced skills for
managing their customer negotiations. Best practices were communicated to the sales team, support teams
and senior management via
a monthly newsletter.
Results
- Reassessment of the sales team's performance revealed a new, upfront approach to contract
negotiations
that advantageously involved customer and supplier team members early in the sales
process.
- Sales cycles were shortened
- Overall customer satisfaction with the sales process and with product implementation improved
dramatically
- The client completed several negotiations before targeted due dates with no decrease in product
or service margins
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